Cancellation Policy
This cancellation policy explains how a sparkspheretechnologies plan or hardware order ends, what stays available until the paid period finishes, and when cancellation also becomes a refund.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. This notice is published for sparkspheretechnologies at sparkspheretechnologies.site. It is not a certificate of legal compliance, and it should be reviewed by the business before it is treated as final.
What you can cancel
You can cancel a plan renewal, a hardware order that has not dispatched, and a plan start that still qualifies for reversal. You can also cancel a demo request or a partner application that has not been accepted, simply by disregarding the saved note or clearing it from the browser. Those requests are not paid orders.
Cancellation of a renewal is the ordinary end of a subscription. It stops the next charge. It does not switch the outlet off in the middle of a period you have already paid, and it does not delete the history that same afternoon. Access continues until the end of the paid period. An export of the information you are allowed to hold remains available for thirty days after the paid period ends. After that, a hosted copy would be removed as the privacy notice describes.
Cancellation is started from the account page, once a hosted control exists there, or by a written note through the contact or support form. On this demo, the account page stores your profile and your notes. A cancellation note saved on the device is the record of your request. Include the email on the account, the outlet, and whether you want renewal to stop or you believe you also qualify for a reversal.
When cancellation refunds the current period
If you cancel within seven days of the subscription start and no live sale has been posted, the cancellation is also a full reversal of that start. The amount in ₹ is refunded within ten business days under the refund policy. You do not pay for a start you did not trade on and that you ended inside the week.
If a live sale has been posted, cancellation does not refund the current period. The outlet has used the workspace for service or retail. The period runs to its end, renewal stops, and you keep access until that end so you can export and close the books. Voiding the live sale afterwards does not reopen the reversal. Training-mode tickets, clearly labelled, do not count as live sales.
A prepaid year is still a subscription start. Inside seven days, with no live sale, the year can be reversed in full. After that, cancellation stops the following year. It does not refund the unused months. This matches the refund page, which refuses a homemade daily rate. If that outcome is too stark for a particular enterprise quote, the quote must say so in numbers before you accept it. A silent quote uses this page.
Hardware cancellations
Cancel a hardware line before dispatch and the kit price is refunded in full within ten business days. Dispatch is the moment a unit is handed to the carrier, not the moment it was picked in a storeroom, if those moments differ. If you are unsure, ask. If dispatch already happened, you are in the return policy: fourteen days from delivery, unused, complete, original packaging, and you pay return freight unless the unit is damaged or wrong.
Cancelling software does not automatically return hardware, and returning hardware does not automatically cancel software. Say which you want. An outlet can keep the selling screen and send back an unused spare printer. An outlet can cancel renewal and keep a terminal it has already used.
A kit lost by the carrier before delivery is not a cancellation you must prove. It is a loss under the shipping policy. You choose replacement or refund.
Plan changes are not always cancellations
Dropping from Growth to Starter, or removing a module, is a plan exchange. Inside the first seven days it is settled immediately in ₹. After that it takes effect on the next billing date. You should not cancel the whole account if all you want is a smaller plan. Cancellation ends renewal of the plan you are on. An exchange keeps a plan in place at the new size.
If you cancel by mistake, write again as soon as you notice. Before the period ends we can restore renewal if the workspace has not entered the thirty-day export-only state. After removal, restoration is a new subscription, not a continuation, unless we still have the export and you are inside the thirty days. A new subscription has its own seven-day clock.
We may cancel or suspend for a serious breach of the terms, such as abuse of another merchant’s data or a refusal to pay an amount that is not in dispute. Suspension for a suspected breach is explained in a note to the account email. Where the breach is confirmed, the paid period may be ended early and the refund rules for change-of-mind do not apply. Where the suspicion was wrong, access is restored and the period is extended by the time you were locked out.
What the outlet should do before the period ends
Export menus, closed tickets, stock counts, and guest lists you are allowed to keep. Finish or hand off open orders. Tell staff that logins will stop at period end. Pay inputs already prepared remain your records once exported. A rider list in the delivery tool should be copied if you still employ those people. We do not keep a private HR file for you beyond the retention described in the privacy notice.
Guests of the restaurant should be told by the merchant if a direct ordering page will close. That is the merchant’s relationship. The platform cancellation does not send a message to every past guest unless you configure one before access ends.
Partners implementing the outlet should be told by you. A white-label name on the screen does not move the cancellation numbers. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.
Records of the request
Keep the note you sent and the date. A cancellation is effective when we have a note that identifies the account, not when it was drafted and left in a text file on a manager’s phone. If two people send conflicting notes, we follow the latest note from a role allowed to manage billing. Set those roles before you need them.
The commercial schedule at the end of this page is the same schedule as on the return, exchange, refund, and shipping pages. If a sentence ever appears to disagree, the numbers govern: one business day for software access, three business days to dispatch hardware, four to eight business days of typical transit in India, fourteen days to return an unused kit, forty-eight hours to report damage, seven days to reverse a start with no live sale, ten business days to credit an approved refund in ₹, access through the paid period after a normal cancellation, and thirty days to export.
Commercial schedule shared by this site
The same commercial numbers apply on every policy page of sparkspheretechnologies.site. Prices are in Indian rupees (₹). Tax is confirmed on the quote. sparkspheretechnologies does not name a payment processor, a bank, or a card network, and this storefront does not collect payment fields. Software access is provisioned within one business day after the order is accepted. Optional hardware kits, meaning a terminal, a receipt printer, or a cash drawer, are dispatched within three business days. Typical transit inside India is four to eight business days. Delivery outside India waits for written confirmation. A kit the carrier confirms as lost before delivery is marked is replaced or refunded at the kit price in ₹. An unused, complete kit in its original packaging may be returned within fourteen days of delivery. The merchant pays return freight unless the kit arrived damaged or differed from the quote. Damage or a mismatch must be reported within forty-eight hours. A hardware order cancelled before dispatch is refunded. After dispatch, the fourteen-day return rule applies. A subscription is reversed in full, in ₹, within seven days of the start if no live sale has been posted. A live sale is a closed ticket from real service, including one later voided. Labelled training tickets do not count. After a live sale, or after seven days, the current period is not refunded. Cancellation stops the next renewal. Access lasts to the end of the paid period, then an export remains for thirty days. Plan changes apply on the next billing date unless requested in the first seven days, when the difference in ₹ is settled at once. An unused kit may be exchanged within fourteen days, with any price difference settled before the replacement ships. Approved refunds are credited within ten business days to the method recorded on the order, or noted in ₹ if no method was recorded.
Questions about this page can be sent through the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.