Shipping and Delivery Policy
This shipping and delivery policy explains how sparkspheretechnologies delivers software access and, when you order them, hardware kits. Prices and refunds stay in ₹ and match the other commercial pages.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. This notice is published for sparkspheretechnologies at sparkspheretechnologies.site. It is not a certificate of legal compliance, and it should be reviewed by the business before it is treated as final.
Software is delivered to the account
The product is software for restaurants and retail. Delivery of software means access appears on the account. It does not mean a disc, a download link left in a public folder, or a visit unless a quote includes implementation time. After an order for a plan is accepted, access is provisioned within one business day. You will see the workspace from the account you created. On this demo, the account itself lives in the browser, so “delivery” is the ability to sign in on that browser and open the pages that the plan describes.
A business day is a day the desk can act, excluding Sundays unless a quote names a different week. If acceptance happens late in the day, the one business day runs to the next desk day. You do not need to be at the outlet for software delivery. You do need an email and a password you can use.
If access does not appear in that time, send a support note. The remedy is to provision access. If we cannot do that and you are still inside seven days with no live sale, you may reverse the start under the refund policy. A late login is not, by itself, a hardware claim.
Hardware dispatch and transit
Optional kits — terminal, receipt printer, cash drawer — are dispatched within three business days after the order is accepted and, where an exchange requires a price difference, after that difference in ₹ is settled. Typical transit inside India is four to eight business days after dispatch. These are ordinary ranges, not a guaranteed morning. A quote may name a faster option. If it does not, do not plan a launch on the shortest number.
We deliver hardware inside India on this policy. We do not promise a lane outside India until it is confirmed in writing. A merchant that describes a GCC service pattern on a region page is still buying on this site in ₹, and any device for an address outside India waits for that confirmation. Software access is not limited by that hardware lane. You can be provisioned and wait for a device, using hardware you already own if the selling screen supports it.
Risk of loss before delivery is marked sits with the shipment in the sense that a kit the carrier confirms as lost is replaced or refunded at the kit price. After delivery is marked, the fourteen-day return window and the forty-eight hour damage report take over. Someone at the outlet should check the carton on the day it arrives, not on the day a festival service starts.
You must give an address that can receive a carton during the transit window and a person who can refuse a crushed box. A missed delivery that is rearranged with the carrier does not restart the three-day dispatch clock. It also does not start the fourteen-day return clock. That clock starts when delivery is marked.
What arrives, and what does not
A dispatch includes the units on the quote and the leads and paper guides that belong to them. It does not include a broadband line, a tablet you did not order, cash for the drawer, or menu boards. Installation on the counter can be part of a separate implementation quote. If it is not quoted, the kit arrives for your team or your partner to place.
We do not ship food, retail stock, or guest orders. Direct ordering and own-fleet dispatch move your operation’s tickets. They are not a parcel service from this website to a diner. A guest waiting on a meal is the merchant’s delivery promise, not this shipping policy.
Split shipments are allowed if one unit is delayed. The fourteen-day clock runs per unit from the delivery mark for that unit. A subscription is not delayed to match a slow printer. Software access still arrives within one business day so you can build the menu while the carton is on the road.
Delivery problems
If a tracking note stalls, contact support with the order reference before you buy a second kit. A second purchase is a second order. It is not an automatic replacement. If the carrier confirms loss, you choose replacement or refund of that unit in ₹. A replacement dispatch uses the same three business day dispatch target.
If the address on the order was wrong because of a mistake in the form, we can redirect only while the carrier still allows it. Extra freight is yours. If the kit comes back to us unopened, we can send it again after a corrected address, and the original transit window starts again. This is not a return and it is not a refund unless you would rather cancel before the second dispatch. A cancellation before the second dispatch is a pre-dispatch cancellation of that kit and is refundable.
Damage in transit is the forty-eight hour report described in the return policy. Photograph is helpful but a clear written description is enough to open the case. Do not sign a carrier note that says the carton was perfect if it was not, if you have a choice at the door.
Fees and records
Hardware prices and any freight we quote are in ₹. If freight is not listed, ask before you accept. A price that is silent is not a price you should assume is zero, and it is not a price we should invent after dispatch. The accepted quote is the record.
Delivery does not change the refund timing. An approved refund still takes ten business days once the triggering event is accepted: pre-dispatch cancellation, accepted return, confirmed loss, or an eligible seven-day subscription reversal. Holding a parcel does not hold a software reversal that you already qualify for.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. Do not send a courier to an address that has not been confirmed for this brand.
Commercial schedule shared by this site
The same commercial numbers apply on every policy page of sparkspheretechnologies.site. Prices are in Indian rupees (₹). Tax is confirmed on the quote. sparkspheretechnologies does not name a payment processor, a bank, or a card network, and this storefront does not collect payment fields. Software access is provisioned within one business day after the order is accepted. Optional hardware kits, meaning a terminal, a receipt printer, or a cash drawer, are dispatched within three business days. Typical transit inside India is four to eight business days. Delivery outside India waits for written confirmation. A kit the carrier confirms as lost before delivery is marked is replaced or refunded at the kit price in ₹. An unused, complete kit in its original packaging may be returned within fourteen days of delivery. The merchant pays return freight unless the kit arrived damaged or differed from the quote. Damage or a mismatch must be reported within forty-eight hours. A hardware order cancelled before dispatch is refunded. After dispatch, the fourteen-day return rule applies. A subscription is reversed in full, in ₹, within seven days of the start if no live sale has been posted. A live sale is a closed ticket from real service, including one later voided. Labelled training tickets do not count. After a live sale, or after seven days, the current period is not refunded. Cancellation stops the next renewal. Access lasts to the end of the paid period, then an export remains for thirty days. Plan changes apply on the next billing date unless requested in the first seven days, when the difference in ₹ is settled at once. An unused kit may be exchanged within fourteen days, with any price difference settled before the replacement ships. Approved refunds are credited within ten business days to the method recorded on the order, or noted in ₹ if no method was recorded.
Questions about this page can be sent through the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.