Return Policy
This return policy explains when a sparkspheretechnologies hardware kit or an unused subscription start can come back, and when a return is the wrong tool because a refund or a cancellation fits better.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. This notice is published for sparkspheretechnologies at sparkspheretechnologies.site. It is not a certificate of legal compliance, and it should be reviewed by the business before it is treated as final.
What can be returned
Two things can come back. The first is an optional hardware kit: a counter terminal, a receipt printer, or a cash drawer that was ordered with a plan and delivered unused. The second is a subscription start that has not yet been used for a live sale, and only inside the first seven days. Everything else — a module you used all month, a kit that has taken bills, a custom implementation visit that already happened — is handled by cancellation or by the fault rules, not by a change-of-mind return.
Software access is not a parcel. You do not ship it back. If you are inside the seven-day window and no live sale has been posted, the return of the subscription is a reversal of the fee in ₹, processed under the refund policy’s ten business day timing. If you are outside that window, use cancellation. Cancellation stops the next renewal and is not a return of the current period.
Menus, guest lists, and recipes you typed are not returned because they were never taken from you. Export them during the thirty days after cancellation if you want a copy.
The fourteen days for hardware
Count fourteen days from the day delivery is marked, not from the day you ordered. The kit must be unused in service, complete with the cables and fittings that arrived, and packed so a later merchant could accept it as new. A terminal that has printed a guest bill, even one, has been used. A printer that was only unboxed and paired, then powered off, can still be unused if no live ticket was printed. Say which of those is true in the return note. An honest note is faster than a photograph of a closed box that hides a scuffed foot.
You pay return freight unless the kit arrived damaged or did not match the quote. Use a trackable service. Risk of loss on the way back sits with the sender until the kit is received, except where the return was caused by our error, in which case we bear reasonable freight and the risk if you used the method we named.
On day fifteen the change-of-mind return closes. A fault is different. If the device does not work in ordinary use, report it when you see it. A fault inside the first fourteen days can still be repaired, replaced, or refunded at the kit price even if the packaging is no longer perfect. A fault after that is a support case, not an automatic return.
Damage and mismatches
If the carton arrives crushed, the screen is cracked, the drawer will not open, or the model is not the model on the quote, write within forty-eight hours of delivery. Describe the condition in words a person can check. Keep the packaging until the desk replies. Do not throw away a damaged unit in the hope that a photo was enough, unless the reply tells you to dispose of it.
A damaged or incorrect kit is collected or replaced at our cost. You may choose a replacement or a refund of the kit price in ₹. That choice is an exchange or a refund, and both are available for this case even if you had already planned to keep a different part of the order, such as the subscription. The subscription is judged on its own seven-day and live-sale rules.
Ordinary wear after a busy week is not damage on arrival. A drawer that sticks because flour was packed into the rail is care of the counter, not a return reason.
How a restaurant or a shop actually starts a return
A café that ordered a printer and then changed its mind before service should stop, leave the seals as they are, and send a return note with the order reference and the outlet name. The note should say the printer was not used for a live bill. We confirm whether the fourteen days are open and where to send the carton. The subscription, if no live sale was posted and the request is inside seven days, can be reversed at the same time. If the café has already served guests on the selling screen, the printer may still go back if it is unused, but the subscription fee for the period stays.
A grocery that received two drawers and wants to return one may do so if that one drawer is unused and complete. The other drawer stays on the order. The refund is the price of the returned unit, not the whole kit line, unless both units come back. Price differences are in ₹ and follow the quote, not a later shelf price.
A multi-outlet group should name the outlet on the note. A return for the wrong location delays the freight instruction. The group login should be used by someone whose role is allowed to spend and to send back equipment. A cashier login is the wrong tool for a return.
What we will not take back
We will not take back a kit that is incomplete, stained by food waste, missing its power lead, or locked to an account you refuse to release. We will not take back a device you damaged after delivery by a drop, a spill, or an unauthorised repair. We will not treat a marketplace tablet you already owned as our kit. Only items on the quote are in this policy.
We will not accept a return that is really a request to erase a live trading day. Voids and refunds of guest tickets belong in the selling screen, with a reason and a role. They are not hardware returns, and they do not reopen the seven-day subscription window.
If a return is refused, we say why. You may reply with facts you left out, such as a delivery mark that was a day late. A refusal is not a cancellation. You can still cancel the next renewal on the cancellation page.
Commercial schedule shared by this site
The same commercial numbers apply on every policy page of sparkspheretechnologies.site. Prices are in Indian rupees (₹). Tax is confirmed on the quote. sparkspheretechnologies does not name a payment processor, a bank, or a card network, and this storefront does not collect payment fields. Software access is provisioned within one business day after the order is accepted. Optional hardware kits, meaning a terminal, a receipt printer, or a cash drawer, are dispatched within three business days. Typical transit inside India is four to eight business days. Delivery outside India waits for written confirmation. A kit the carrier confirms as lost before delivery is marked is replaced or refunded at the kit price in ₹. An unused, complete kit in its original packaging may be returned within fourteen days of delivery. The merchant pays return freight unless the kit arrived damaged or differed from the quote. Damage or a mismatch must be reported within forty-eight hours. A hardware order cancelled before dispatch is refunded. After dispatch, the fourteen-day return rule applies. A subscription is reversed in full, in ₹, within seven days of the start if no live sale has been posted. A live sale is a closed ticket from real service, including one later voided. Labelled training tickets do not count. After a live sale, or after seven days, the current period is not refunded. Cancellation stops the next renewal. Access lasts to the end of the paid period, then an export remains for thirty days. Plan changes apply on the next billing date unless requested in the first seven days, when the difference in ₹ is settled at once. An unused kit may be exchanged within fourteen days, with any price difference settled before the replacement ships. Approved refunds are credited within ten business days to the method recorded on the order, or noted in ₹ if no method was recorded.
Questions about this page can be sent through the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.