Refund Policy
This refund policy states when sparkspheretechnologies credits money back in Indian rupees, how fast that credit is made, and how it lines up with returns, exchanges, and cancellations.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. This notice is published for sparkspheretechnologies at sparkspheretechnologies.site. It is not a certificate of legal compliance, and it should be reviewed by the business before it is treated as final.
When a refund is available
A refund is money back in ₹. It is available in four situations, and only in these, unless a written quote adds another in plain language. First, a hardware order cancelled before dispatch. Second, an unused hardware kit returned inside fourteen days of delivery, complete and in its original packaging, or a kit that arrived damaged or incorrect and was reported within forty-eight hours. Third, a subscription reversed inside seven days of start because no live sale has been posted. Fourth, a price difference you are owed after an exchange to a lower-priced kit, or a fault we cannot repair or replace.
A refund is not available for a subscription period in which a live sale was posted, or for any subscription period after the first seven days, even if you later wish you had chosen a smaller plan. In those cases cancellation stops the next renewal. It does not pull back the current period. A refund is also not available for implementation time that was already delivered, or for a kit you damaged after delivery.
Practice tickets in a clearly labelled training mode do not count as live sales. A ticket you closed during real service does count, even if you voided it afterwards. The distinction matters because the seven-day reversal is a cooling-off for people who have not yet traded, not a rebate for a bad weekend.
Amount and timing
The amount is the price you were charged for the thing being refunded, in ₹, less nothing for ordinary use during an eligible window because eligible windows are unused or faulty. Return freight that you paid to send an unused kit back is not refunded. Freight is refunded, or borne by us, when the kit was damaged or did not match the quote. A price difference on an exchange is only the difference, not the whole order.
Approved refunds are credited within ten business days. The clock starts when the return is accepted, or when the pre-dispatch cancellation is confirmed, or when the seven-day subscription reversal is confirmed. It does not start when you first felt unsure. Business days exclude the weekly days the desk is closed as stated on the contact page. This demo does not publish a separate holiday calendar. If none is confirmed, count days on which the contact form is the published path, excluding Sundays.
The credit goes to the original method recorded on the order. This storefront does not collect payment fields and does not name a processor, a bank, or a card scheme. If no method is on the order, the approved amount is written on the order note in ₹ until a method is confirmed by the business. That recording is the refund for the purpose of this demo. It is not a claim that money moved through a network that was never connected.
How refunds meet the other policies
The return policy decides whether a kit is eligible to come back. The refund policy decides how the money follows. A refused return produces no refund. An accepted return produces a refund of the kit price within ten business days, with freight treated as the return policy states.
The exchange policy decides whether you receive a different kit or a different plan. If you are owed money because the new kit is cheaper, that debt is a refund and uses the ten business day credit. If you owe money, there is no refund. There is a settlement before dispatch.
The cancellation policy decides the end of a renewal. Cancellation alone, after seven days or after a live sale, does not create a refund of the current period. Cancellation inside the seven-day, no-live-sale window is also a refund of that start, because the commercial schedule says the start may be reversed in full. You do not need to choose a magic word. Say you want to stop and be reversed. If you qualify, the result is a refund. If you do not, the result is cancellation at period end.
The shipping policy decides when a kit is dispatched and when it is delivered. A refund of a kit that never should have been dispatched, because you cancelled first, does not wait for a parcel. A refund of a kit already on the road waits until the return arrives, unless the carrier confirms the outbound kit is lost, in which case the kit price is refunded or the kit is replaced, at your choice.
Partial months, taxes, and groups
Plans are priced per outlet per month or as a prepaid year. A refund of an eligible seven-day start is the amount paid for that start, not a re-rated daily fee. We do not invent a per-day price in order to keep a remainder. If the start is not eligible, we also do not invent a per-day refund for the unused rest of the month. The period runs to its end, and renewal stops.
If a quote showed tax separately, the refund includes the tax that was tied to the refunded amount, in ₹, once the tax treatment is confirmed. This page does not calculate a tax you have not been quoted. It does not state a registration number.
A group with five outlets may refund one outlet’s unused kit without refunding the other four. A subscription is judged per outlet start. One outlet that has posted a live sale does not poison another outlet that has not, if the subscriptions were separate. If you bought one group subscription that covers several outlets, a live sale at any of them closes the seven-day reversal for that subscription. The quote should say which structure you bought. If it is ambiguous, ask before you post the first real ticket.
Mistakes and disputes
If you were charged twice for the same outlet start, the duplicate is refunded in full once the duplicate is clear, even outside seven days. A duplicate is not a change of mind. Send both references.
If you disagree with a refusal, reply with the delivery date, whether a live sale exists, and the quote line you rely on. A person will look again. Keep the tone factual. A refund that is approved on review still uses ten business days from the approval, not from the first request, unless the first request was already complete and the delay was ours. If the delay was ours, the clock starts from the complete request.
Chargebacks and card disputes are not described as a path because no card processor is appointed. Do not invent one. Use the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.
Commercial schedule shared by this site
The same commercial numbers apply on every policy page of sparkspheretechnologies.site. Prices are in Indian rupees (₹). Tax is confirmed on the quote. sparkspheretechnologies does not name a payment processor, a bank, or a card network, and this storefront does not collect payment fields. Software access is provisioned within one business day after the order is accepted. Optional hardware kits, meaning a terminal, a receipt printer, or a cash drawer, are dispatched within three business days. Typical transit inside India is four to eight business days. Delivery outside India waits for written confirmation. A kit the carrier confirms as lost before delivery is marked is replaced or refunded at the kit price in ₹. An unused, complete kit in its original packaging may be returned within fourteen days of delivery. The merchant pays return freight unless the kit arrived damaged or differed from the quote. Damage or a mismatch must be reported within forty-eight hours. A hardware order cancelled before dispatch is refunded. After dispatch, the fourteen-day return rule applies. A subscription is reversed in full, in ₹, within seven days of the start if no live sale has been posted. A live sale is a closed ticket from real service, including one later voided. Labelled training tickets do not count. After a live sale, or after seven days, the current period is not refunded. Cancellation stops the next renewal. Access lasts to the end of the paid period, then an export remains for thirty days. Plan changes apply on the next billing date unless requested in the first seven days, when the difference in ₹ is settled at once. An unused kit may be exchanged within fourteen days, with any price difference settled before the replacement ships. Approved refunds are credited within ten business days to the method recorded on the order, or noted in ₹ if no method was recorded.
Questions about this page can be sent through the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.