Exchange Policy
This exchange policy covers swapping an unused hardware kit and changing plan modules for sparkspheretechnologies, in Indian rupees, on the same timings as the return and refund pages.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. This notice is published for sparkspheretechnologies at sparkspheretechnologies.site. It is not a certificate of legal compliance, and it should be reviewed by the business before it is treated as final.
Exchange is a swap, not a silent refund
An exchange replaces one thing you ordered with another. It is not an automatic refund, and it is not a cancellation. If you want money back instead of a different kit or a different module, use the refund policy. The numbers do not change between those pages: fourteen days for an unused kit, seven days for a subscription that has no live sale, ten business days for an approved credit in ₹, and plan changes on the next billing date unless they fall inside the first seven days.
Exchanges exist because outlets guess wrong in good faith. A printer with the wrong paper width, a drawer that does not fit the counter, or a Starter plan that should have been Growth are ordinary mistakes. The policy is written so those mistakes have a path that does not depend on a phone script.
Swapping hardware
Inside fourteen days of delivery, an unused, complete kit in its original packaging may be exchanged for another kit we sell at that time. Tell us the model you have and the model you want. We confirm the price difference in ₹. If the new kit costs more, that difference is settled before we dispatch the replacement. If it costs less, the difference is an approved refund and is credited within ten business days to the original method recorded on the order.
We dispatch the replacement within three business days after the difference is settled and, where we ask for the original back first, after the original arrives in a condition that matches this policy. Typical transit inside India is four to eight business days. We do not ship the replacement outside India until that lane is confirmed. You pay freight to return the original unless we caused the mismatch. We pay freight on the replacement when the exchange is for a kit that did not match the quote or arrived damaged.
A damaged or incorrect kit can be exchanged without the fourteen-day unused test, provided you reported it within forty-eight hours of delivery. You should not have to keep a cracked screen in service while a change-of-mind argument is rehearsed. The replacement is a like kit or the kit you name if you would rather change model, with the ₹ difference handled as above.
A kit that has taken a live bill is not eligible for a change-of-mind exchange. It may still be replaced if it fails in ordinary use and you report the fault. A fault replacement is a support outcome. If we cannot repair or replace, the kit price is refunded under the refund policy.
Changing modules and plans
Moving from Starter to Growth, dropping a module, or adding payroll to a counter that began as billing-only is a plan exchange. If you ask inside the first seven days of the subscription start, the difference in ₹ is settled immediately. You do not wait for the next invoice. If a live sale has already been posted, the seven-day full reversal is no longer available, but a plan exchange can still be scheduled. In that case it takes effect on the next billing date, and the current period stays on the plan you have already used.
A move to enterprise is a new quote, not a button that invents a price. The quote is in ₹. Until you accept it, the current plan continues. Accepting it inside the first seven days, with no live sale, lets the old plan be reversed rather than overlapped. Accepting it later starts the new commercial terms at the next billing date unless the quote says you want an earlier switch and you settle the overlap in ₹.
White-label or partner arrangements are exchanges of presentation and of who answers the first support question. They are not self-serve swaps. They need a written arrangement. The underlying return, refund, delivery, and cancellation numbers remain the ones on this site unless that arrangement says, in numbers, that they change.
Worked situations
A bakery ordered a terminal and, before opening, realised the counter needs a printer as well. Inside fourteen days, with the terminal unused, they can exchange up to a kit that includes the printer by settling the difference in ₹. The subscription is untouched if they are keeping it. If they also decide, on day three, that no live sale has been posted and they want Growth rather than Starter, that plan difference is settled at once because it is inside seven days.
A cloud kitchen used the selling screen for a real delivery hour and then preferred a different terminal colour. The live sale closes the seven-day subscription reversal and closes the change-of-mind hardware exchange. They can still cancel renewal, and they can still report a fault if the terminal fails. Colour preference after service is not a fault.
A retailer received the right printer but the wrong power plug for the outlet. That is a mismatch. Reported within forty-eight hours, it is exchanged at our freight cost. They do not need to pretend the box is unopened if they had to open it to see the plug.
Two outlets in one group want to swap which location keeps the drawer. That is not an exchange with us if both units stay in the group. Move them on your own asset list. An exchange with us changes what we supplied, not which manager’s office holds it.
How to ask
Send an exchange note from the contact or support form with the order reference, the outlet, what you have, and what you want instead. If a price difference applies, wait for the amount in ₹ before you ship a kit back. Shipping first, to the wrong place, is the most common way an exchange stalls.
Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record. Do not dispatch hardware to an address you found on an old draft. Wait for the desk to name the destination.
Commercial schedule shared by this site
The same commercial numbers apply on every policy page of sparkspheretechnologies.site. Prices are in Indian rupees (₹). Tax is confirmed on the quote. sparkspheretechnologies does not name a payment processor, a bank, or a card network, and this storefront does not collect payment fields. Software access is provisioned within one business day after the order is accepted. Optional hardware kits, meaning a terminal, a receipt printer, or a cash drawer, are dispatched within three business days. Typical transit inside India is four to eight business days. Delivery outside India waits for written confirmation. A kit the carrier confirms as lost before delivery is marked is replaced or refunded at the kit price in ₹. An unused, complete kit in its original packaging may be returned within fourteen days of delivery. The merchant pays return freight unless the kit arrived damaged or differed from the quote. Damage or a mismatch must be reported within forty-eight hours. A hardware order cancelled before dispatch is refunded. After dispatch, the fourteen-day return rule applies. A subscription is reversed in full, in ₹, within seven days of the start if no live sale has been posted. A live sale is a closed ticket from real service, including one later voided. Labelled training tickets do not count. After a live sale, or after seven days, the current period is not refunded. Cancellation stops the next renewal. Access lasts to the end of the paid period, then an export remains for thirty days. Plan changes apply on the next billing date unless requested in the first seven days, when the difference in ₹ is settled at once. An unused kit may be exchanged within fourteen days, with any price difference settled before the replacement ships. Approved refunds are credited within ten business days to the method recorded on the order, or noted in ₹ if no method was recorded.
Questions about this page can be sent through the contact form. Sample storefront detail — street address, phone number, and mailbox are not confirmed for this record.